Factorio Forums

so yea like my headline say's I just bought the game . had some kind of " communication with Braintree gateway failed, error:" when I was buying the game. I called my bank because there a little weird about out of country perchious's. bank tells me the money has been taken out of my account. so its all payed for just didn't resave the e-mail with the game in it.
thank you for reading this . I'm sure this is an easy fix.


*****not in my spam folder*****

my bank has it in a "Authorization Hold - FACTORIO" sep 12. this shouldn't be the resin because when I go to the store it also has authorization hold on my groceries but I still bring them home with me.

Email support@factorio.com with your details.

I did. waiting for a reply

Still waiting. And waiting. Sent 3 e mails.

theRooster wrote:Still waiting. And waiting. Sent 3 e mails.

one is enough i think

Hi the Rooster,
If you sent 3 emails, we received 2, maybe the complete information we needed was in the third one. You have a reply in your inbox, please do send us your invoice, or its transaction ID, then we can find the purchase you are talking about. Thanks.
Here is some info that has been hanging around
https://forums.factorio.com/forum/vie ... 49&t=12744
https://forums.factorio.com/forum/vie ... ree#p86699

Ah I see, I am using a visa debit card. I'll give brain tree another go once my money comes back. I have allot of problems with PayPal so I won't use them. If I recall correctly I believe there is a third option , epay or sometime like that. Thank you for the help.

I retryed threw brain tree on my main pc and blam, payment went threw. I opted to upgrade my account other than get the game threw e mail. All in all I have the game so topic closed