Technical Help FAQ
Posted: Wed Jun 18, 2014 3:20 am
by ssilk
Welcome! 
Most problems are already solved by others, use the Forum Search to find the solutions.
Most problems are already solved by others, use the Forum Search to find the solutions.
general Information
Q: Where can I find more information?
A: Wiki, Help page, General FAQ, Graphic issues, Known issues.
Q: Where can I find help for when I'm stuck in the game?
A: The Gameplay FAQ is in the Gameplay help board.
Q: I have a Q which is not among these Q...
A: Open a new topic after reading this.
Q: Is there something like a roadmap?
A: see: Roadmap wiki, Official Roadmap.
Q: Who are the moderators?
A: Ssilk, Koub, Smarty, Daniel34, Loewchen.
Q: Who are the developers?
A: Wube Software
A: Wiki, Help page, General FAQ, Graphic issues, Known issues.
Q: Where can I find help for when I'm stuck in the game?
A: The Gameplay FAQ is in the Gameplay help board.
Q: I have a Q which is not among these Q...
A: Open a new topic after reading this.
Q: Is there something like a roadmap?
A: see: Roadmap wiki, Official Roadmap.
Q: Who are the moderators?
A: Ssilk, Koub, Smarty, Daniel34, Loewchen.
Q: Who are the developers?
A: Wube Software
Payment, Account activation
Q: ?
A: www.factorio.com/help, www.factorio.com/buy
Q: I bought the game on Steam, how do I get a factorio account to access the mod portal and server browser?
A: You can either create the account ingame and it will be linked to your steam automatically, or you can link an existing free factorio.com account from www.factorio.com/settings.
Q: I bought the game on GOG, how do I get a factorio account to access the mod portal and server browser?
A: Create a free account on www.factorio.com if you don't have one yet, copy your gog serial key by logging in your gog account in a web browser and navigating to My Account>Games>Factorio>More -> Serial Keys, use it to upgrade your factorio.com account as described below.
Q: How do I "upgrade" my factorio.com account after buying the game and getting an upgrade key?
A: Log into www.factorio.com, click on your name in the top right, paste the code in the text box, click 'Upgrade account'.
Q: Just bought Factorio and I can't see the "New Game" option?
A: You are using the demo not the complete game, upgrade your account (see above), download and install the game.
Q: My purchase failed?
A: Don't post your personal information in the forum!
If you can not find a solution to your problem through the forum search, contact support@factorio.com.
A: www.factorio.com/help, www.factorio.com/buy
Q: I bought the game on Steam, how do I get a factorio account to access the mod portal and server browser?
A: You can either create the account ingame and it will be linked to your steam automatically, or you can link an existing free factorio.com account from www.factorio.com/settings.
Q: I bought the game on GOG, how do I get a factorio account to access the mod portal and server browser?
A: Create a free account on www.factorio.com if you don't have one yet, copy your gog serial key by logging in your gog account in a web browser and navigating to My Account>Games>Factorio>More -> Serial Keys, use it to upgrade your factorio.com account as described below.
Q: How do I "upgrade" my factorio.com account after buying the game and getting an upgrade key?
A: Log into www.factorio.com, click on your name in the top right, paste the code in the text box, click 'Upgrade account'.
Q: Just bought Factorio and I can't see the "New Game" option?
A: You are using the demo not the complete game, upgrade your account (see above), download and install the game.
Q: My purchase failed?
A: Don't post your personal information in the forum!
If you can not find a solution to your problem through the forum search, contact support@factorio.com.
Update
Q: The automatic game update fails.
A: 1. Server might be down.
2. Stop your firewall/ virus-scanner
3. Wrong credentials?
Q: A new version is out, but the game doesn't update?
A: In "Other settings" in the ingame options, enable "Enable experimental updates" and "Check for updates when launching", then check for updates manually in "About".
Q: I'm on Steam, how do I get the experimental updates?
A: Right-click Factorio in your library, select Properties, go to Betas tab and select Latest experimental at the bottom of the dropdown-menu.
A: 1. Server might be down.
2. Stop your firewall/ virus-scanner
3. Wrong credentials?
Q: A new version is out, but the game doesn't update?
A: In "Other settings" in the ingame options, enable "Enable experimental updates" and "Check for updates when launching", then check for updates manually in "About".
Q: I'm on Steam, how do I get the experimental updates?
A: Right-click Factorio in your library, select Properties, go to Betas tab and select Latest experimental at the bottom of the dropdown-menu.
Performance Issues
Q: The game is running too slow!
A: When building big factories, even with a modern processor the game can reach a point where the factory can no longer be simulated at full speed, for details: Performance problems.
You can improve the performance with these steps:
Q: In multiplayer I am experiencing massive framerate drops and delayed character response?!
A: Your PC is slower than the server, for details and possible workaround see: Performance problems.
A: When building big factories, even with a modern processor the game can reach a point where the factory can no longer be simulated at full speed, for details: Performance problems.
You can improve the performance with these steps:
- reduce the amount of mods
- use beacons with speed modules in your production instead of expanding it
- only use belts when necessary, use trains for longer routes
- kill all active enemies: /c game.forces["enemy"].kill_all_units()
Q: In multiplayer I am experiencing massive framerate drops and delayed character response?!
A: Your PC is slower than the server, for details and possible workaround see: Performance problems.
Multiplayer issues
Q: I am getting the error: "Determining own address has failed" when trying to host a server?!
A : See: 53992
A : See: 53992
File locations
Q: Where are my save files?
A: In the saves folder in the Application directory
Q: Where are my settings stored?
A: In the config.ini file in the config folder in the Application directory
Q: Where are my mods stored?
A: In the mods folder in the Application directory
Q: I was asked for a log-file, where do I find it?
A: In the Application directory
Q: I was asked for a desync report, where do I find it?
A: See here.
A: In the saves folder in the Application directory
Q: Where are my settings stored?
A: In the config.ini file in the config folder in the Application directory
Q: Where are my mods stored?
A: In the mods folder in the Application directory
Q: I was asked for a log-file, where do I find it?
A: In the Application directory
Q: I was asked for a desync report, where do I find it?
A: See here.