That is not necessarily a disadvantage. A lower volume in the forum raises in my experience a higher quality of posts.
I think there is not much so need at wube to convince the community. Yes, of course it’s useful from marketing sight. From outside it looks for me as if they are happy with that side of business.And if you want to keep being in the minds of the players, you should tease the community.
From player sight it is of course a big wish to see more. But that goes — as already explained — with higher costs at wube. My point was that these costs are worth the effort; the feedback from the community is sometimes super useful. Maybe they are right: it’s just not the right time for that yet.