[1.1.101] Game crashing on startup, "Unexpected Error"

[soupysammy]

I am currently running into a startup crash on my new laptop. The game starts and runs just fine on my desktop. I tried disabling all mods on my desktop but it still will not work. I click launch on steam, it won't even show the loading screen before giving me the error. It happens every time. I've verified the integrity, reinstalled the game, and tried to launch in offline mode. It's giving me this error:

https://imgur.com/7EtiBzQ (tried to embed but won't show up)

My laptops specs are as follows:
Processor: AMD Ryzen 7 7735HS
GPU: AMD RX 7700S
16 GB DDR5 RAM 4800Mhz
64 bit Windows 11

Below is the factorio-current error log:

Code: Select all

 0.001 2024-01-15 11:55:55; Factorio 1.1.101 (build 62011, win64, steam)
   0.001 Operating system: Windows 11 (build 22621) 
   0.000 Initializing Steam API.
   0.002 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe" 
   0.002 Config path: C:/Users/airbi/AppData/Roaming/Factorio/config/config.ini
   0.002 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
   0.002 Write data path: C:/Users/airbi/AppData/Roaming/Factorio [306259/460474MB]
   0.002 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
   0.041 System info: [CPU: AMD Ryzen 7 7735HS with Radeon Graphics, 16 cores, RAM: 6607/15611 MB, page: 8640/33019 MB, virtual: 4344/134217727 MB, extended virtual: 0 MB]
   0.063 Memory info:
   0.063  [0]: Samsung M425R1GB4BB0-CQKOL 8192 MB 4800 MHz 1.1 v
   0.063  [1]: Samsung M425R1GB4BB0-CQKOL 8192 MB 4800 MHz 1.1 v
   0.064 Display options: [FullScreen: 1] [VSync: 1] [UIScale: automatic (100.0%)] [Native DPI: 1] [Screen: 255] [Special: lmw] [Lang: en]
   0.180 Video driver: windows
   0.180 Available displays: 1
   0.180  [0]: \\.\DISPLAY1 - AMD Radeon(TM) Graphics {0x80005, [0,0], 1920x1200, 32bit, 165Hz}
Factorio crashed. Generating symbolized stacktrace, please wait ...
c:\users\build\appdata\local\temp\factorio-build-yrsvnh\src\graphics\sdlwindow.cpp (278): SDLWindow::initializeGraphicsInterface
c:\users\build\appdata\local\temp\factorio-build-yrsvnh\src\graphics\sdlwindow.cpp (224): SDLWindow::SDLWindow
c:\users\build\appdata\local\temp\factorio-build-yrsvnh\src\globalcontext.cpp (980): GlobalContext::loadGraphics
c:\users\build\appdata\local\temp\factorio-build-yrsvnh\src\globalcontext.cpp (479): GlobalContext::init
c:\users\build\appdata\local\temp\factorio-build-yrsvnh\src\mainloop.cpp (299): MainLoop::run
c:\users\build\appdata\local\temp\factorio-build-yrsvnh\src\main.cpp (1267): wmain
d:\agent\_work\2\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl (288): __scrt_common_main_seh
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF97270257D)
00007FF97270257D (KERNEL32): (filename not available): BaseThreadInitThunk
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00007FF97398AA58)
00007FF97398AA58 (ntdll): (filename not available): RtlUserThreadStart
Stack trace logging done
   6.117 Error SDLWindow.cpp:278: Failed to get SDL_DXGIGetOutputInfo. SDL_Error: 
   6.117 Error CrashHandler.cpp:641: Received 22
Logger::writeStacktrace skipped.
   6.164 Info CrashHandler.cpp:315: Executable CRC: 2602457318
   6.164 C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe
   6.164 C:\Windows\SYSTEM32\ntdll.dll
   6.164 C:\Windows\System32\KERNEL32.DLL
   6.164 C:\Windows\System32\KERNELBASE.dll
   6.164 C:\Windows\System32\WLDAP32.dll
   6.164 C:\Windows\System32\ucrtbase.dll
   6.164 C:\Windows\System32\GDI32.dll
   6.164 C:\Windows\System32\win32u.dll
   6.164 C:\Windows\System32\gdi32full.dll
   6.164 C:\Windows\SYSTEM32\DNSAPI.dll
   6.164 C:\Windows\System32\msvcp_win.dll
   6.164 C:\Windows\System32\USER32.dll
   6.164 C:\Windows\System32\ole32.dll
   6.164 C:\Windows\System32\combase.dll
   6.164 C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\steam_api64.dll
   6.164 C:\Windows\System32\ADVAPI32.dll
   6.164 C:\Windows\System32\RPCRT4.dll
   6.164 C:\Windows\System32\msvcrt.dll
   6.164 C:\Windows\System32\sechost.dll
   6.164 C:\Windows\System32\bcrypt.dll
   6.164 C:\Windows\System32\SHELL32.dll
   6.164 C:\Windows\System32\PSAPI.DLL
   6.164 C:\Windows\System32\SHLWAPI.dll
   6.164 C:\Windows\System32\IMM32.dll
   6.164 C:\Windows\System32\OLEAUT32.dll
   6.164 C:\Windows\System32\SETUPAPI.dll
   6.164 C:\Windows\SYSTEM32\WINMM.dll
   6.164 C:\Windows\System32\WS2_32.dll
   6.164 C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.22621.2506_none_57f74dcece1b5ace\gdiplus.dll
   6.165 C:\Windows\System32\CRYPT32.dll
   6.165 C:\Windows\System32\WINTRUST.dll
   6.165 C:\Windows\System32\imagehlp.dll
   6.165 C:\Windows\SYSTEM32\IPHLPAPI.DLL
   6.165 C:\Windows\SYSTEM32\VERSION.dll
   6.165 C:\Windows\SYSTEM32\DSOUND.dll
   6.165 C:\Windows\SYSTEM32\powrprof.dll
   6.165 C:\Windows\SYSTEM32\winmmbase.dll
   6.165 C:\Windows\SYSTEM32\ResampleDmo.DLL
   6.165 C:\Windows\SYSTEM32\msdmo.dll
   6.165 C:\Windows\System32\NSI.dll
   6.165 C:\Windows\SYSTEM32\UMPDC.dll
   6.165 C:\Windows\SYSTEM32\MSASN1.dll
   6.165 C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
   6.165 C:\Windows\SYSTEM32\CFGMGR32.dll
   6.165 C:\Windows\SYSTEM32\windows.storage.dll
   6.165 C:\Windows\SYSTEM32\wintypes.dll
   6.165 C:\Windows\System32\SHCORE.dll
   6.165 C:\Windows\SYSTEM32\profapi.dll
   6.165 C:\Windows\SYSTEM32\kernel.appcore.dll
   6.165 C:\Program Files (x86)\Steam\steamclient64.dll
   6.165 C:\Windows\SYSTEM32\Secur32.dll
   6.165 C:\Windows\SYSTEM32\MSWSOCK.dll
   6.165 C:\Program Files (x86)\Steam\tier0_s64.dll
   6.165 C:\Program Files (x86)\Steam\vstdlib_s64.dll
   6.165 C:\Windows\SYSTEM32\SSPICLI.DLL
   6.165 C:\Windows\SYSTEM32\CRYPTBASE.DLL
   6.165 C:\Windows\System32\bcryptPrimitives.dll
   6.165 C:\Windows\System32\clbcatq.dll
   6.165 C:\Windows\SYSTEM32\amsi.dll
   6.165 C:\Windows\SYSTEM32\USERENV.dll
   6.165 C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.23110.3-0\MpOav.dll
   6.165 C:\Windows\system32\uxtheme.dll
   6.166 C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22621.2506_none_270c5ae97388e100\comctl32.dll
   6.166 C:\Windows\SYSTEM32\WindowsCodecs.dll
   6.166 C:\Windows\SYSTEM32\mscms.dll
   6.166 C:\Windows\SYSTEM32\icm32.dll
   6.166 C:\Windows\SYSTEM32\hid.dll
   6.166 C:\Windows\SYSTEM32\DEVOBJ.dll
   6.166 C:\Windows\System32\dinput8.dll
   6.166 C:\Windows\SYSTEM32\inputhost.dll
   6.166 C:\Windows\SYSTEM32\CoreMessaging.dll
   6.166 C:\Windows\SYSTEM32\XInput1_4.dll
   6.166 C:\Windows\SYSTEM32\dxgi.dll
   6.166 C:\Windows\SYSTEM32\d3d11.dll
   6.166 C:\Windows\SYSTEM32\d3d9.dll
   6.166 C:\Windows\SYSTEM32\dwmapi.dll
   6.166 C:\Windows\SYSTEM32\dxcore.dll
   6.166 C:\Windows\SYSTEM32\d3dcompiler_47.dll
   6.166 C:\Windows\SYSTEM32\CRYPTSP.dll
   6.166 C:\Windows\System32\MSCTF.dll
   6.166 C:\Windows\SYSTEM32\textinputframework.dll
   6.166 C:\Windows\SYSTEM32\CoreUIComponents.dll
   6.166 C:\Windows\SYSTEM32\directxdatabasehelper.dll
   6.166 Error Util.cpp:100: Unexpected error occurred. If you're running the latest version of the game you can help us solve the problem by posting the contents of the log file on the Factorio forums.
Please also include the save file(s), any mods you may be using, and any steps you know of to reproduce the crash.
  10.292 Error CrashHandler.cpp:266: Heap validation: success.
  10.294 Creating crash dump.
  10.481 CrashDump success

Any help would be appreciated, no idea why it's not running on a fresh system.

[Loewchen]

See 109955.

[soupysammy]

I was able to get the game to launch and everything by following that thread and manually switching the graphics used for factorio to use the integrated GPU. However I worry it may not be adequate for bigger factories and worlds and using my discrete GPU it's giving me the same issue. Couldn't find how to make it work for the discrete GPU.

[soupysammy]

I've done a clean uninstall and reinstall of my AMD graphics drivers. Still doesn't work.