crash when start the game

[racionador]

i install factorio in a new recent installed windows 7(i change the hard drive) but i get crash every time i start the game i just see a white screen, sometimes i pass the first loading screen but crash in the main menu.

i already try to reinstall drives, check windows updates, install a beta version from 0.14 nothing works, in fact this is not just a factorio problem, its become a GENERAL problem in my pc, many games are ''stop working''
PLEASE i need help, maybe if i fix factorio i can fix all other games

i have this problem in both steam version and the factorio site download

log
0.002 2016-10-30 16:59:29; Factorio 0.13.20 (build 24011, win64, steam)
0.002 Operating system: Windows 7 Service Pack 1
0.002 Not rotating logs.
0.002 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe"
0.002 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
0.002 Write data path: C:/Users/Lucas/AppData/Roaming/Factorio
0.002 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
0.022 Graphics options: [FullScreen: false] [VSync: false] [UIScale: 100%] [MultiSampling: OFF] [Graphics quality: normal] [Video memory usage: high] [Light scale: 25%] [Screen: 255] [DXT: false]
0.025 Available display adapters: 1
0.025 [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 960 {0x05, [0,0], 1920x1080, 32bit, 60Hz}
0.025 Create display on adapter 0. Size 1280x720 at position [310, 162].
0.084 Initialised Direct3D:[0] NVIDIA GeForce GTX 960; driver: nvd3dumx.dll 21.21.13.7570
0.089 Video memory size (dedicated video/dedicated system/shared system/available): 4010/0/3808/3719 MB
0.132 Desktop composition is active.
0.205 Loading mod core 0.0.0 (data.lua)
0.211 Loading mod base 0.13.20 (data.lua)
0.329 Checksum for core: 303426634
0.329 Checksum for mod base: 1460151764
1.376 Info PlayerData.cpp:47: Local player-data.json unavailable
1.376 Info PlayerData.cpp:50: Cloud player-data.json available, timestamp 1473648354
11.137 Initial atlas bitmap size is 16384
11.140 Created atlas bitmap 16384x5589
11.523 Created atlas bitmap 4096x968
11.565 Created atlas bitmap 4096x3652
20.893 Sprites loaded
20.893 Convert atlas 4096x968 to: trilinear-filtering
20.921 Convert atlas 4096x3652 to: mipmap
21.260 Loading sounds...
22.896 Custom inputs active: 0
22.962 Factorio initialised

[daniel34]

We already tried some stuff:
http://steamcommunity.com/app/427520/di ... 1477853355

Did you test it with the experimental (0.14.17) version?

[racionador]

We already tried some stuff:
http://steamcommunity.com/app/427520/di ... 1477853355

Did you test it with the experimental (0.14.17) version?

YES, already

[racionador]

i make some kinda of discovery, its seems if i reinstall the directx 2010 my games return to work but only one time, i need to reinstall the directx every time i want to restart a game

new log, still need help
0.007 2016-10-31 00:15:31; Factorio 0.13.20 (build 24011, win64, steam)
0.007 Operating system: Windows 7 Service Pack 1
0.007 Program arguments: "C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe"
0.007 Read data path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/data
0.007 Write data path: C:/Users/Lucas/AppData/Roaming/Factorio
0.007 Binaries path: C:/Program Files (x86)/Steam/steamapps/common/Factorio/bin
0.064 Graphics options: [FullScreen: false] [VSync: false] [UIScale: 100%] [MultiSampling: OFF] [Graphics quality: normal] [Video memory usage: high] [Light scale: 25%] [Screen: 255] [DXT: false]
0.067 Available display adapters: 1
0.067 [0]: \\.\DISPLAY1 - NVIDIA GeForce GTX 960 {0x05, [0,0], 1920x1080, 32bit, 60Hz}
0.068 Create display on adapter 0. Size 1280x720 at position [310, 162].
0.499 Initialised Direct3D:[0] NVIDIA GeForce GTX 960; driver: nvd3dumx.dll 21.21.13.7570
0.504 Video memory size (dedicated video/dedicated system/shared system/available): 4010/0/3808/3719 MB
0.549 Desktop composition is active.
0.622 Loading mod core 0.0.0 (data.lua)
0.627 Loading mod base 0.13.20 (data.lua)
0.743 Checksum for core: 303426634
0.743 Checksum for mod base: 1460151764
1.113 Info PlayerData.cpp:47: Local player-data.json unavailable
1.114 Info PlayerData.cpp:50: Cloud player-data.json available, timestamp 1473648354
1.251 Initial atlas bitmap size is 16384
1.253 Created atlas bitmap 16384x5589
1.536 Created atlas bitmap 4096x968
1.552 Created atlas bitmap 4096x3652
26.940 Sprites loaded
26.940 Convert atlas 4096x968 to: trilinear-filtering
26.970 Convert atlas 4096x3652 to: mipmap
27.337 Loading sounds...
32.192 Custom inputs active: 0
32.303 Factorio initialised

[posila]

Hi, it is probably some third party software like that is injecting its DLL in application that use DirectX. There is no crash dump in the log, which means the injected code overriden Factorio crash handler. Known applications to do this are Logitech QuickCam and Razer Synapse.

It would be helpful if you could find and post Report.wer here. You can use AppCrashView (http://www.nirsoft.net/utils/app_crash_view.html) or find the file directly:

It should be located in one of the folders starting with AppCrash_Factorio.exe_ in %localappdata%\Microsoft\Windows\WER\ReportArchive\
(for example C:\Users\<user_name>\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Factorio.exe_4c56fc92865f3fd3dc298cb35e6637026807e7d_5249c762_cab_412ac45a)
Sometimes it might be under "All Users" (C:\Users\All Users\Microsoft\Windows\WER\ReportArchive)

[racionador]

Hi, it is probably some third party software like that is injecting its DLL in application that use DirectX. There is no crash dump in the log, which means the injected code overriden Factorio crash handler. Known applications to do this are Logitech QuickCam and Razer Synapse.

It would be helpful if you could find and post Report.wer here. You can use AppCrashView (http://www.nirsoft.net/utils/app_crash_view.html) or find the file directly:

It should be located in one of the folders starting with AppCrash_Factorio.exe_ in %localappdata%\Microsoft\Windows\WER\ReportArchive\
(for example C:\Users\<user_name>\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Factorio.exe_4c56fc92865f3fd3dc298cb35e6637026807e7d_5249c762_cab_412ac45a)
Sometimes it might be under "All Users" (C:\Users\All Users\Microsoft\Windows\WER\ReportArchive)

the only third party software i use now is steam, battle net, anti viruz avast free, any idea?

i use the program to find crash, there is a crash

Version=1
EventType=AppHangB1
EventTime=131223609880215048
ReportType=3
Consent=1
UploadTime=131223609906546554
ReportIdentifier=caa7ac8a-9f20-11e6-82ad-60a44ca8cde1
IntegratorReportIdentifier=caa7ac8b-9f20-11e6-82ad-60a44ca8cde1
Response.BucketId=369686176
Response.BucketTable=30
Response.type=4
Sig[0].Name=Nome do aplicativo
Sig[0].Value=factorio.exe
Sig[1].Name=Versão do Aplicativo
Sig[1].Value=0.0.0.0
Sig[2].Name=Carimbo de Data//Hora do Aplicativo
Sig[2].Value=57c44075
Sig[3].Name=Assinatura com Falha
Sig[3].Value=6670
Sig[4].Name=Tipo com Falha
Sig[4].Value=0
DynamicSig[1].Name=Versão do sistema operacional
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Identificação da Localidade
DynamicSig[2].Value=1046
DynamicSig[22].Name=Assinatura Adicional com Falha 1
DynamicSig[22].Value=667068b167ee5d4cefc43b26fc74f486
DynamicSig[23].Name=Assinatura Adicional com Falha 2
DynamicSig[23].Value=2df9
DynamicSig[24].Name=Assinatura Adicional com Falha 3
DynamicSig[24].Value=2df9e6032154225d0dd287d70e934e05
DynamicSig[25].Name=Assinatura Adicional com Falha 4
DynamicSig[25].Value=6670
DynamicSig[26].Name=Assinatura Adicional com Falha 5
DynamicSig[26].Value=667068b167ee5d4cefc43b26fc74f486
DynamicSig[27].Name=Assinatura Adicional com Falha 6
DynamicSig[27].Value=2df9
DynamicSig[28].Name=Assinatura Adicional com Falha 7
DynamicSig[28].Value=2df9e6032154225d0dd287d70e934e05
UI[3]=factorio.exe não está respondendo
UI[4]=Se fechar o programa, você pode perder dados.
UI[5]=Fechar o programa
UI[6]=Fechar o programa
UI[7]=Fechar o programa
LoadedModule[0]=C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\Factorio.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\steam_api64.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\system32\SHELL32.dll
LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\Windows\system32\GDI32.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\system32\LPK.dll
LoadedModule[14]=C:\Windows\system32\USP10.dll
LoadedModule[15]=C:\Windows\system32\WLDAP32.dll
LoadedModule[16]=C:\Windows\system32\COMDLG32.dll
LoadedModule[17]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_a4d981ff711297b6\COMCTL32.dll
LoadedModule[18]=C:\Windows\system32\ole32.dll
LoadedModule[19]=C:\Windows\system32\WINMM.dll
LoadedModule[20]=C:\Windows\system32\PSAPI.DLL
LoadedModule[21]=C:\Windows\system32\OPENGL32.dll
LoadedModule[22]=C:\Windows\system32\GLU32.dll
LoadedModule[23]=C:\Windows\system32\DDRAW.dll
LoadedModule[24]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[25]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[26]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[27]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[28]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[29]=C:\Windows\system32\dwmapi.dll
LoadedModule[30]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23545_none_14599ab28b920323\gdiplus.dll
LoadedModule[31]=C:\Windows\system32\CRYPT32.dll
LoadedModule[32]=C:\Windows\system32\MSASN1.dll
LoadedModule[33]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[34]=C:\Windows\system32\NSI.dll
LoadedModule[35]=C:\Windows\system32\WINNSI.DLL
LoadedModule[36]=C:\Windows\system32\WS2_32.dll
LoadedModule[37]=C:\Windows\system32\VERSION.dll
LoadedModule[38]=C:\Windows\system32\IMM32.DLL
LoadedModule[39]=C:\Windows\system32\MSCTF.dll
LoadedModule[40]=C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll
LoadedModule[41]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL
LoadedModule[42]=C:\Windows\system32\secur32.dll
LoadedModule[43]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[44]=C:\Program Files (x86)\Steam\steamclient64.dll
LoadedModule[45]=C:\Windows\system32\imagehlp.dll
LoadedModule[46]=C:\Program Files (x86)\Steam\tier0_s64.dll
LoadedModule[47]=C:\Program Files (x86)\Steam\vstdlib_s64.dll
LoadedModule[48]=C:\Windows\system32\cryptbase.dll
LoadedModule[49]=C:\Windows\system32\profapi.dll
LoadedModule[50]=C:\Windows\system32\d3d9.dll
LoadedModule[51]=C:\Windows\system32\d3d8thk.dll
LoadedModule[52]=C:\Windows\system32\uxtheme.dll
LoadedModule[53]=C:\Windows\system32\nvd3dumx.dll
LoadedModule[54]=C:\Windows\system32\nvspcap64.dll
LoadedModule[55]=C:\Windows\system32\WINHTTP.dll
LoadedModule[56]=C:\Windows\system32\webio.dll
LoadedModule[57]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[58]=C:\Windows\system32\nvapi64.dll
LoadedModule[59]=C:\Windows\system32\powrprof.dll
LoadedModule[60]=C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI64.dll
LoadedModule[61]=C:\Windows\system32\d3dx9_43.dll
LoadedModule[62]=C:\Windows\system32\WINTRUST.dll
LoadedModule[63]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[64]=C:\Windows\system32\dsound.dll
LoadedModule[65]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[66]=C:\Windows\System32\MMDevApi.dll
LoadedModule[67]=C:\Windows\System32\PROPSYS.dll
LoadedModule[68]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[69]=C:\Windows\system32\avrt.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=369686176/nBucketTable=30/nResponse=1/n
FriendlyEventName=Parou de responder e foi fechado
ConsentKey=AppHangXProcB1
AppName=factorio.exe
AppPath=C:\Program Files (x86)\Steam\steamapps\common\Factorio\bin\x64\factorio.exe
ReportDescription=Um problema fez com que esse programa parasse de interagir com o Windows.

[posila]

So it is more like this issue: viewtopic.php?f=35&t=34998

Do you have Panda Antivirus (is PSUAMain.exe in your process list in Task Manager?). OP of the linked issue was able to play when Factorio was started with Administrator rights, and it fixed itself after few days completely. We never found out what caused the issue. Also it is quite curious the previous issue was also on Windows 7 SP1 with Portugese localization.

[racionador]

So it is more like this issue: viewtopic.php?f=35&t=34998

Do you have Panda Antivirus (is PSUAMain.exe in your process list in Task Manager?). OP of the linked issue was able to play when Factorio was started with Administrator rights, and it fixed itself after few days completely. We never found out what caused the issue. Also it is quite curious the previous issue was also on Windows 7 SP1 with Portugese localization.

AVAST free anti viruz

i already try unistall anti viruz but problem persit.s

[racionador]

FIXED, reinstall windows 7 total windows formatting, is working now, in fact all agme that i have problems before are working.

[posila]

I am glad you managed to resolve the issue. Thanks for letting us know.

[racionador]

I am glad you managed to resolve the issue. Thanks for letting us know.

was some kinda of DLL error.

i hate this thing.