Game crashes while loading

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cucailha
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Game crashes while loading

Post by cucailha »

I used to play the game normally. Now it doesn't start. I tried to reinstall graphic cards; run as admin; rename the config file; and didn't have any success.
Please find my log attached. It silent crashes while "building prototypes"
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DxDiag.txt
(112.7 KiB) Downloaded 24 times
factorio-current.log
(2.97 KiB) Downloaded 34 times
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Re: Game crashes while loading

Post by Loewchen »

Try verifying the installation through steam. If no issues are found, try the non steam .zip version with default settings.
cucailha
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Re: Game crashes while loading

Post by cucailha »

I did verify it through steam. It passes the verification.
I downloaded the zip version, unpacked, ran. Same issue. No success.
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Re: Game crashes while loading

Post by cucailha »

I also tested old versions, like 1.1.110 and 1.1.57 and no success...
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Re: Game crashes while loading

Post by Loewchen »

Post the log of the latest .zip version, you could also check if there is an os event log. Usually crashing without any log entry suggests that something external is interfering.
cucailha
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Re: Game crashes while loading

Post by cucailha »

The log of the zip version is the same as the steam version.
However I found something interesting. Checking the OS event log, the crash is reported as error in ucrtbase.dll
I searched online and it looks like this can be related to sound driver issue. I reinstalled my soundcard driver, but no success.
Attachments
factorio-current.log
(2.9 KiB) Downloaded 29 times
crash.xml
(1.07 KiB) Downloaded 28 times
cucailha
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Re: Game crashes while loading

Post by cucailha »

I did a test disabling all audio controllers but the one I use and the log went a bit further, but still crashed while "loading sounds"
Attachments
factorio-current.log
(2.9 KiB) Downloaded 26 times
cucailha
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Re: Game crashes while loading

Post by cucailha »

If I disable them all it still crashes... system log shows the same error for all tries I did...
I tried to run with --disable-audio. The log went further only to crash on the same ucrtbase.dll
Attachments
factorio-current.log
(3 KiB) Downloaded 32 times
cucailha
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Re: Game crashes while loading

Post by cucailha »

Any ideas on that?
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Re: Game crashes while loading

Post by cucailha »

???
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Re: Game crashes while loading

Post by Loewchen »

I'd try replacing that dll file and running the Windows health restore tool.
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Re: Game crashes while loading

Post by cucailha »

I tried that and didn't work. Also, looking for the error online it was suggested that might be some issue with VC++, which I uninstalled and reinstalled, without success.
I ran the standalone version, unsuccessfully.
I even upgraded my windows from 10 to 11 to try to solve this...

windows event about this crash:

Nome do aplicativo com falha: Factorio.exe, versão: 2.0.47.17070, carimbo de data/hora: 0x681106aa
Nome do módulo com falha: ucrtbase.dll, versão: 10.0.26100.4202, carimbo de data/hora: 0x32a4a0e5
Código de exceção: 0xc0000409
Deslocamento de falha: 0x00000000000a4ace
ID do processo com falha: 0x5F10
Hora de início do aplicativo com falha: 0x1DBD583F63A9ACF
Caminho do aplicativo com falha: J:\SteamLibrary\steamapps\common\Factorio\bin\x64\Factorio.exe
Caminho do módulo com falha: S:\Windows\System32\ucrtbase.dll
ID do relatório: 6815fd41-7192-4701-a767-8855f315cb8c
Nome completo do pacote com falha:
ID do aplicativo relativo ao pacote com falha:
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pioruns
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Re: Game crashes while loading

Post by pioruns »

Reinstall Windows. Or install Linux Mint (20mins).
That's probably easier than trying to debug this for days on end.
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