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I keep getting "error" whenever I try logging in through steam on the website

Posted: Sun Sep 28, 2025 11:57 pm
by schustirr
I am log on in game however can't log in to steam on the website.
09-28-2025, 17-53-11.png
09-28-2025, 17-53-11.png (19.63 KiB) Viewed 172 times
I have tried multiple things such as trying the steam app qr code scanner, clearing website cookies, logging out in game, tried making a factorio account (this account) and then linking, tried to log in with the username I used in-game but then get the error saying this account has no password and told to link it to my steam account but I cant.
I don't know what to do so I hope someone has a solution

Re: I keep getting "error" whenever I try logging in through steam on the website

Posted: Mon Sep 29, 2025 12:36 am
by eugenekay
According to the Help Page you should try sending an email to support@factorio.com.

Good Luck!

Re: I keep getting "error" whenever I try logging in through steam on the website

Posted: Mon Sep 29, 2025 2:12 am
by schustirr
eugenekay wrote: Mon Sep 29, 2025 12:36 am According to the Help Page you should try sending an email to support@factorio.com.

Good Luck!
Thanks, I'll try this. Let you know if it works